Practice Charter

Your Rights and Responsibilities

You have the right to:

  • Register and receive treatment regardless of your sex, age, disability, race or income provided you live within the normal catchment area
  • Be treated as an individual and with respect
  • Be seen the same day for a problem you and the medical team agree to be urgent
  • To a  chaperone  when appropriate. On the rare occasion one is not available the appointment may be rescheduled
  • Be able to book in advance to see the practitioner of your choice
  • Access the practice out of hours service
  • Have your treatment explained to you
  • Confidentiality
  • Refuse to be treated in front of any medical students
  • Gain access to an interpreter
  • To complain, without discrimination, if there is a problem

You are responsible for:

  • Making and keeping appointments
  • Arriving punctually
  • Notifying the surgery if you are unable to keep your appointment
  • Ordering repeat prescription in adequate time
  • Treat doctors and practice staff with courtesy
  • Switching off mobile phones when with a Health Professional
  • Informing the practice of any change of address, name or telephone number