Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Patient Access
Problems booking online appointments?
When to use the NHS APP
Routine Appointments
Routine appointments can be booked in advance via reception, by:
- Telephone
- In person
- Via Patient Access
- Via The NHS App
The receptionist will ask you about the reason for your appointment, to make sure you see the right health care professional.
Request an appointment online
Complete an online form and we will get back to you with the best route for treatment. Enquiries are usually responded to the same day, but will always be responded to within 24 hours.
Home Visits
Information about when the practice will do home visits and how to request one.
Doctor of your choice:
Please ask reception if you want to see a particular doctor.
Emergency Appointments are Available Every day
- Please phone reception after 8.00AM for a morning urgent appointment and after 1.30PM for an afternoon urgent appointment.
- Please try to phone as soon as you know you need to be seen, ie as early as possible.
- Only call to book a problem that cannot wait into emergency appointments
Bypass Number
The bypass number for Acre Surgery is 07517 903527.
The bypass number for Acrefield Surgery is 07459 425411.
Text Message Service
If we have your correct mobile phone number, you will receive a text message the day before, reminding you of the date and time of your appointment.
Cancel Appointments
If you cannot attend an appointment for any reason please inform us as soon as possible in order to enable us to offer the slot to another patient. Appointments can also be cancelled online or by text message.
My Planned Care
My Planned Care gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery. This includes giving you information about waiting times at your hospital and other supporting and local services while you wait.
This site is updated weekly and can be viewed by anyone, which means you, your family or carer as well as your NHS team can all see the latest information.
Your hospital team will be in touch with you as soon as they can. If you are looking for an update, please check this website before contacting your hospital or GP.