Our Appointment System




Patients using tablet to access Patient Access

Patient Access

Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online
security, so all you need to worry about is what to do with the spare time you’ve



Problems booking online appointments?



Routine Appointments

Routine appointments with doctors, nurses or health care assistant can be booked in advance via reception, by:

The receptionist will ask you to give as much information as you can about the reason for your appointment, to ensure that you are booked to see the most appropriate health care professional.

Doctor of your choice:
You may wish to specify to see a particular doctor, in which case please ask reception about availability.

Our waiting room


Emergency appointments are available every day.

  • Please phone reception after 8.30AMfor a morning urgent appointmentand after 1.00PM for an afternoon urgent appointment.
  • Please try to phone as soon as you know you need to be seen, ie as early as possible.
  • Please be considerate to others and try only to book a problem that cannot wait into these appointments.

Bypass Number

We also havea bypass number on 07404 329902


Text message service

If we have your correct mobile phone number, you will receive a text message the day before, reminding you of the date and time of your appointment.

Update Your Details - Acre Surgery

Update Your Details - Acrefield Surgery


Cancel Appointments

If you cannot attend an appointment for any reason please inform us as soon as possible in order to enable us to offer the slot to another patient. Appointments can also be cancelled on-line or by text message.